Conversations
Select a conversation
Customer
No conversation selected.
Broadcast
Send an approved template to an audience.
New broadcast
Recent broadcasts
Audiences
Customer groups you can broadcast to.
Create audience
Audiences
Select an audience
Pick an audience to view / add members.
Templates
Create and manage WhatsApp message templates.
Existing templates
Create / submit template
Internal id only — customers never see it. Auto-lowercased with underscores.
MARKETING = promos. UTILITY = order updates (cheaper). AUTHENTICATION = OTP codes.
⚠️ Plain text only — no emojis, *bold*, or line breaks (Meta rule).
Public link to a JPG/PNG — this picture shows at the top of the broadcast.
The main message. Click a button above to insert a blank that auto-fills per customer when you broadcast.
Small grey text at the very bottom.
Sample text Meta uses to review & preview the template — one per blank, in order. Just for approval.
A tappable button that opens a website.
Lets customers stop promos in one tap — recommended, keeps your number safe.
Bot Menu
Edit the tappable menu and answers customers see — no code needed. Changes go live immediately.
Welcome screen
Menu items
Order = the position in the list. Keywords = words a customer can type to reach it (comma-separated).
Auto-reply messages & buttons
Everything the bot says automatically. Buttons max 20 characters.
Order Menu
Products customers can order in the WhatsApp chat. Keep it short (shown as a WhatsApp list). Trigger the order flow by texting the bot "pesan sekarang". Payment automation is a later stage — for now, confirmed orders go to your Inbox for staff to finish.
Performance
Response times and reply rates.